Play Smart. Stay in Control.
At maya games, we believe that entertainment should always be enjoyable and within your control. Our platform is designed for Filipino players who want to have fun responsibly — with clear tools, honest information, and genuine support available whenever you need it. Gaming is meant to be a leisure activity, not a source of stress or financial pressure. We are committed to providing a safe environment where every player can set their own limits and make informed decisions. If you ever feel that your gaming habits are becoming a concern, we encourage you to use the resources and tools on this page right away.
Tools & Guidelines
maya games allows every registered Filipino player to set daily, weekly, or monthly deposit limits directly from their account settings. Once a limit is in place, it cannot be increased immediately — a mandatory cooling-off period applies to ensure the decision is deliberate and considered. This feature is designed to help you keep your entertainment spending within a budget that is comfortable for you and your household. We strongly encourage all players to set a limit before they start playing, rather than waiting until a problem arises. If you need help locating the deposit limit settings, our support team at [email protected] is ready to guide you through the process. Responsible budgeting is one of the most effective ways to ensure that gaming remains a positive experience in your life.
Keeping track of how long you have been playing is an important part of responsible gaming, and maya games provides session time reminders to help you stay aware. You can configure alerts that notify you after a set period of continuous play — for example, after 30 minutes, one hour, or two hours. These reminders appear as on-screen notifications and are designed to prompt you to take a break, stretch, and reassess whether you want to continue. Research consistently shows that regular breaks improve decision-making and reduce the risk of impulsive behaviour during gaming sessions. We recommend that all players, especially those who enjoy live casino games, make use of this feature as part of their regular routine. Taking breaks is not a sign of weakness — it is a sign of a smart, self-aware player who values their own wellbeing.
If you feel that you need a break from gaming, our self-exclusion tool allows you to temporarily or permanently suspend your maya games account with immediate effect. Short-term cooling-off periods of 24 hours, 7 days, or 30 days are available for players who need a brief pause without closing their account entirely. For players who require a longer break, a full self-exclusion of 6 months or more can be requested by contacting [email protected] directly. During any self-exclusion period, your account will be locked and you will not be able to log in, deposit, or place any bets — no exceptions. We take self-exclusion requests seriously and process them promptly, because we understand that acting quickly can make a real difference for someone who is struggling. If you are unsure which option is right for you, our support team can help you choose the most appropriate level of restriction for your situation.
Problem gaming can affect anyone, regardless of age, income, or experience level, and recognising the early warning signs is the first step toward getting help. Common signs include spending more money than you planned, chasing losses in the hope of winning back what you have spent, neglecting work, family, or social obligations because of gaming, and feeling anxious or irritable when you are not able to play. If you notice any of these patterns in yourself or someone you care about, it is important to take action sooner rather than later. Talking to a trusted friend, family member, or professional counsellor can provide perspective and support that makes a significant difference. In the Philippines, the National Council on Problem Gambling and similar organisations offer confidential assistance to individuals and families affected by problem gambling. You are never alone in this — help is available, and reaching out is always the right decision.
Our Commitment
maya games strictly enforces a minimum age of 21 years for all players in the Philippines, in line with local gaming regulations. Every new account undergoes identity verification before any real-money activity is permitted. We do not allow minors to register, play, or access any gaming content on our platform under any circumstances. If we suspect that an account is being used by someone under the legal age, we will suspend it immediately pending investigation. Protecting young people from exposure to gambling is a responsibility we take very seriously as a licensed entertainment platform.
We provide players with access to their full gaming history, including deposits, withdrawals, wins, and losses, so they can review their activity at any time. Regular reality checks help players maintain an accurate picture of their gaming behaviour rather than relying on memory, which can be unreliable. Seeing your actual spending and time data in black and white is one of the most powerful tools for making informed decisions about whether to continue, pause, or stop. We encourage every player to review their activity report at least once a month as part of a healthy gaming routine. If you notice a pattern that concerns you, please do not hesitate to reach out to our support team for guidance.
Our customer support team includes staff who are trained to recognise signs of problem gaming and respond with empathy, discretion, and practical guidance. If you contact us about a gaming concern, you will be treated with respect and without judgement — your wellbeing is always our priority. Support is available via email at [email protected], and we aim to respond to all responsible gaming enquiries within 24 hours. We can help you activate account restrictions, locate external support resources, or simply listen if you need to talk through your situation. No concern is too small, and reaching out early is always better than waiting until a problem becomes more serious.
We will never send promotional messages designed to pressure you into returning to the platform after you have set a self-exclusion or cooling-off period. Players who have activated responsible gaming restrictions are automatically removed from all marketing communications for the duration of their restriction. We believe that genuine care for our players means respecting their decisions, even when those decisions mean stepping away from the platform entirely. Our goal is to be a platform that Filipino players can trust — not just when things are going well, but especially when they need support. A player who returns to maya games after a healthy break is far more valuable to us than one who feels pressured to stay.
Need Help or Have Questions?
If you have questions about responsible gaming tools, want to set account restrictions, or simply need someone to talk to, visit our FAQ page or contact our support team directly at [email protected]. You can also explore our full platform from the Home page.